Skip to content

Frequently asked questions

Practical answers about how our courses run. If yours is not here, ask us directly — we answer the phone.

How many people are in a class?
Publicly scheduled courses are limited to no more than 10 participants, so there is real interaction between the students and the instructor. Participant numbers and support arrangements for private sessions are agreed in the quote.
Do you deliver training remotely?
Yes. Live remote sessions include practice and questions with an instructor. Confirm your joining instructions, application access and any screen-viewing or assistance software before the class. If a session uses screen sharing, ask what is visible, to whom and how to stop sharing. Use the training-preparation guide to plan your setup.
What do I get after the course finishes?
Public courses include 90 days of access to course-review videos and the exercise files used in class. For a custom engagement, confirm the materials, recordings and access period in the quote.
Can I retake a course if I need a refresher?
Yes, on every public course in the catalog. The original participant gets a free refresher option for one year. If at any time in that window you want to retake the course, you can do so at no charge.
Are your instructors certified?
The team includes Frank Byl, a Microsoft Master Instructor, and Eleonora Hobbs, a Microsoft Office Master Instructor. The about page describes each trainer’s background and subjects. Florence Ward has worked in administration and bookkeeping since 2001.
How is your training different from watching videos?
We use the CAFE method — Concept, Action, Follow-up, Exercise. Rather than demonstrating the menus, the instructor poses a problem, then guides participants to discover the steps themselves, discuss what they found, and practise it. The sequence provides opportunities to try a task, discuss the result and practise it again.
What subjects do you teach?
Current subject pages cover Excel, Word, Outlook, Teams, OneNote, Microsoft Project, Copilot, introductory computing, bookkeeping, QuickBooks Online and Sage 50. The Microsoft 365 and leadership/project-management hubs help you compare related application paths. Use the course catalogue for published topics and registration links.
Which accounting software do you cover?
The current catalogue includes Bookkeeping Fundamentals, QuickBooks Online Part 1 and Part 2, and Sage Accounting Part 1 and Part 2. The Sage syllabi specify Sage 50. QuickBooks Desktop and browser-based Sage Accounting are different products; ask about any requirement that does not match the published outlines.
How do I choose between course levels?
Start with the tasks you need to do and compare the published topics and prerequisites. The free assessment has eight Excel questions and six bookkeeping/accounting-software questions. It suggests a starting point, while your actual software experience determines whether that course is suitable.
Does course completion give me a Microsoft or accounting certification?
The public-course package includes a Power Concepts certificate of completion. It is not a Microsoft certification exam or a professional accounting designation. If an employer requires a named credential, check the exact qualification and examination requirements separately.
Do you train groups at our own offices?
Yes. If you have five or more staff to be trained we deliver courses tailored to their skill level and your specific requirements, using examples from the work your people actually do.
Do you speak at conferences?
Yes. We provide one-hour to three-hour workshops, and can run hybrid sessions for attendees joining in person or remotely. Discuss the audience, application, outcome, equipment and preferred format so a suitable topic and speaker can be confirmed.
How do I register and what does a course cost?
Follow the booking link for the exact course or part you want. Review the available session, time zone, delivery format, currency and final fee before registering. For private team training, discuss the learner count, software, work tasks and delivery needs so a scope and quote can be confirmed.
How do I ask about an accessibility or attendance need?
Contact the training team before booking with the course, date if known and the adjustment that would help you participate. You can ask about materials, display size, keyboard use, captions, breaks or other requirements without sending a diagnosis or medical records. The team needs to confirm what can be arranged for the specific session.
Where are you based?
Our mailing address is PO Box 332, Parksville Stn Main, Parksville, BC V9P 2G6. We have phone lines in Vancouver and Kelowna and deliver training on site and remotely across Canada and the United States. Office hours are Mon–Fri 8:30 AM–4:30 PM, Parksville local time (Pacific Time, UTC−7).

Prepare to attend

Review the live-class preparation and screen-sharing guide and how to discuss attendance support before booking. Event organisers can use the workshop planning kit.

Explore course subjects

Check your starting level with the Excel assessment or the bookkeeping and accounting assessment.

Still have a question?

Send us a question or call toll-free 1-877-954-8433. If you are comparing courses, the course catalogue explains the published options. For groups of five or more, corporate training is the right starting point, and our free guides will give you a sense of how we teach.

Already registered? Sign in to the student portal for your course videos and exercise files — see how student access works.