Microsoft Outlook Training
Outlook training for people who live in their inbox — rules, search, categories, calendar and the task list that actually gets used.
Outlook is the application most people spend the most hours in and have had the least training on. The result is predictable: an inbox used as a filing system, a search that never finds the message, and a calendar that reflects meetings but not work.
This training is about the parts of Outlook that do work for you while you are elsewhere. Rules that file and flag on arrival. Quick Steps for the three-click sequence you repeat forty times a week. Search that finds the attachment from March because you know two operators. Categories that make a calendar readable at a glance.
It also covers the join between Outlook and the rest of Microsoft 365 — turning a message into a task, a OneNote action item into an Outlook task, and booking a Teams meeting without leaving the calendar. That crossover is where most of the time is recovered, and it is the reason Outlook sits in our Leadership and Project Management stream rather than being treated as a beginner topic.
Delivered live, in person or remotely, in classes capped at 10. Bring your real mailbox rather than a sample one — the rules you build in class are rules you keep.
Dates, prices and registration for Outlook are handled in our booking system, which is always current. See the schedule and register. Prefer to talk it through? Contact us and we will help you pick the right level.
Outlook courses
Courses in this stream are scheduled through the booking system. The live Outlook schedule lists everything currently running, with dates and pricing. Course pages will appear here as the catalog is connected.
Where each course sits
Scroll the diagram sideways to see the full path.
If you are not sure which of these you are ready for, the skill assessment asks eight questions about what you already do and recommends one. It takes about five minutes and asks for nothing in return.
Who teaches this
Shawn May — PowerConcepts Instructor
Teaches Microsoft Office Productivity Suite. Read the full bio and meet the other instructors, including how the CAFE method structures a class.
What comes with the course
- 90 days of video-library access, with the exercise files from class.
- A free retake for one year — the same course again, at no charge.
- No more than 10 people in a public class.
- In person or live online, with the same hands-on format either way.
Training several people at once? Corporate training is scoped to your team's skill mix and built around your own files, which for a group is almost always the better format.
Outlook training questions
Can I build rules for my own mailbox during the class?
Yes, and that is the recommended way to take it. The rules and Quick Steps you build in class stay in your mailbox afterwards, so the course output is a mailbox that behaves rather than a set of notes about one.
Does this cover the new Outlook?
We teach the version your organisation is running. Microsoft is mid-transition between classic Outlook and the new Outlook for Windows, and the two differ in where several of these features live, so tell us which you are on when you book.
Is this useful if my inbox is already under control?
The calendar, task and delegation material usually is. If your inbox is genuinely tidy, the value is in the crossover — Outlook with Teams, OneNote and Project — which is where most people have never been shown the join.
How big are the classes?
Public classes are capped at 10 participants. That cap is the reason the instructor can work with your file rather than only the sample file, and it is deliberate rather than a scheduling accident.
Is remote training the same course as in person?
The same course, the same instructor and the same exercise files. For remote delivery we use software that lets the instructor see every participant’s screen, so when you get stuck the instructor sees it rather than waiting for you to describe it.
What happens if I need to take the course again?
You can retake the same course at no charge any time in the next year, on every course in the catalog. People use it when a promotion changes what they need, or when they simply want the second pass.