Outlook Training Courses: Compare Your Level
Compare three Outlook courses covering everyday communication, time-saving features and a more deliberate approach to priorities. Choose based on the tasks you already manage and the changes you want to make.
Introduction to Outlook covers email, calendars, contacts and tasks. Outlook Intermediate introduces rules, Quick Steps, QuickParts, multiple calendars and custom views. Its published syllabus uses Outlook Classic and compares it with New Outlook.
Outlook Strategic Management focuses on a dashboard, task priorities, look-ahead planning and follow-up routines. Tell us your Outlook version before booking, because the tools available in Classic, New Outlook, the web and Mac applications differ.
The Outlook courses
| Course | Level | Next dates | Price | Register |
|---|---|---|---|---|
| Introduction to OutlookNavigate Outlook information types · Create and organise email messages · Manage folders and attachments | Introductory | Live schedule | On schedule | Dates & fees |
| Outlook IntermediateCompare Classic and New Outlook · Quick Steps and QuickParts · Rules, signatures and out-of-office notices | Intermediate | Live schedule | On schedule | Dates & fees |
| Outlook Strategic ManagementBuild a view of appointments, tasks and follow-ups · Create a one-week look-ahead · Manage and prioritise tasks | Advanced | Live schedule | On schedule | Dates & fees |
No course in this category matches that. Clear the filters, or browse every course category.
Where each course sits
Use these links to compare the course outlines. Check the starting skills on each course before booking.
Scroll the diagram sideways to see the full path.
If you are not sure which of these you are ready for, the skill assessment asks eight questions about what you already do and recommends one. It takes about five minutes and asks for nothing in return.
Who teaches this
Shawn May — PowerConcepts Instructor
Teaches Microsoft Office Productivity Suite. Read the full bio and meet the other instructors, including how the CAFE method structures a class.
What comes with the course
- 90 days of video-library access, with the exercise files from class.
- A free retake for one year — the same course again, at no charge.
- No more than 10 people in a public class.
- In person or live online, with the same hands-on format either way.
Training several people at once? Corporate training is scoped to your team's skill mix and built around your own files, which for a group is almost always the better format.
Outlook training questions
How do I choose a suitable course?
Compare the tasks in each outline with the work you need to do. Check starting skills and software versions, then contact us if you need help choosing a level.
Where can I see current dates and fees?
Each course links to its booking page. Choose a session there and review the time zone, delivery details, currency and final fee before registering.
Can our team arrange private training?
Yes. Contact us with your team size, current skills, software and the work you want to improve so we can discuss an appropriate training scope.
Choose Outlook training from your working habits
The Outlook pathway includes an introduction, an intermediate course and strategic management. Compare the tasks you need to improve: basic messages and appointments, more involved features, or a consistent approach to priorities and follow-up.
Confirm the client version before booking. Classic Outlook, new Outlook and browser experiences do not have identical controls. A short description of your current inbox and calendar routine will help distinguish a missing feature skill from a broader work-planning need.
Related options: Corporate training; Excel skills assessment.
Prepare Outlook for live online practice
Open the Outlook application you use at work and record whether it is classic Windows, new Windows, web or Mac. Keep a practice or otherwise approved account available for exercises. Hide unrelated mail before screen sharing.
Confirm the session’s software requirements and time zone before booking. The right course should match the workflow and interface you need; a familiar Outlook name alone does not guarantee that every control appears in the same place.
Related options: Corporate training; Excel skills assessment.
Choose Outlook training by the daily task
If creating messages, appointments and contacts is unfamiliar, compare Introduction to Outlook. If you already use those features but want Quick Steps, rules, search and multiple calendars, compare Intermediate. If the problem is planning and follow-through, compare Strategic Management.
These are suggested starting points based on the published outlines. Tell Power Concepts what you already do and which Outlook version you use so the course choice addresses the actual problem instead of only a level label.
Related options: Corporate training; Excel skills assessment.
Build an email routine with a clear next action
Use a small practice inbox containing information-only mail, a task with a deadline and a message waiting for someone else. Decide which needs action, where the action is tracked and when it should be reviewed. Moving every message into a folder does not, by itself, create a follow-up system.
Introduction covers the foundations; Intermediate adds tools such as Quick Steps and rules; Strategic Management focuses on priorities and daily routines. Choose the outline that matches the stage where your process breaks down.
Related options: Corporate training; Excel skills assessment.
Use the calendar for commitments and review
Create a practice appointment, a meeting and a block reserved for focused work. Discuss what each entry means and how changes are communicated. Include a conflict so the exercise addresses prioritisation, not only adding another event.
Introduction covers appointments and events, while Intermediate includes multiple calendars. Strategic Management adds planning routines. State whether you are managing only your own calendar or supporting another person’s schedule when asking for a suitable pathway.
Related options: Corporate training; Excel skills assessment.
Test rules on a small, safe set of messages
Write the condition and action in ordinary language before creating a rule. Use a practice message that should match and another that should remain untouched. Review the result so a broad condition does not quietly move important mail out of sight.
Rules are included in the Outlook Intermediate outline, which explicitly uses Outlook Classic. Confirm the application and account environment before booking; rule behaviour and available controls can differ across Outlook versions and account types.
Related options: Corporate training; Excel skills assessment.
Search with a question and a known example
Start with a message you can identify by sender, subject or date. Practise narrowing the search until you can explain why that message appears. Then search for an attachment or a conversation without relying on a remembered folder location.
Outlook Intermediate includes search tools. Bring the type of search that causes difficulty, using a non-sensitive example, and confirm whether the exercise uses the same Outlook version and mailbox scope as your everyday work.
Related options: Corporate training; Excel skills assessment.
Give categories a shared meaning
A category is useful when its meaning is clear, such as a project or type of follow-up. Avoid creating so many overlapping labels that choosing one becomes another task. In an exercise, classify several fictional items and explain how the categories support the next review.
Ask about the available categorisation tools in the Outlook version used for training. If a team shares a process, agree the naming and ownership before treating personal labels as a common operating system.
Related options: Corporate training; Excel skills assessment.
Turn a request into a reviewable task
A task needs an action, a responsible person and a review or due date. In a practice email, extract those elements before deciding where to track them. Distinguish an action you own from an item waiting on someone else.
Outlook Strategic Management explicitly covers task priorities, planning and follow-up. Compare that course when the problem is losing track of commitments even though you already know the basic mail and calendar controls.
Related options: Corporate training; Excel skills assessment.
Schedule with the right participants and time context
Create a fictional meeting request with a purpose, required attendees and a stated duration. Check the calendar context and the time zone before sending. Include a change to the meeting so the exercise covers updating the commitment rather than only creating it.
Outlook training should match whether you manage your own meetings or a wider scheduling workflow. For delegated calendars or complex organisational permissions, include those details in the enquiry instead of assuming standard personal-calendar exercises cover them.
Related options: Corporate training; Excel skills assessment.
Confirm the Outlook version explicitly
The Intermediate course source states Outlook Classic. Tell Power Concepts if you use new Outlook, the web application or Outlook for Mac, and identify the account type if it affects the task. Ask about the specific features you need rather than relying on a general claim of compatibility.
Keep the version in your booking notes. This helps avoid a session where the learner understands the goal but cannot follow the demonstrated controls on the application actually installed at work.
Related options: Corporate training; Excel skills assessment.