Practise delegated work with clear boundaries
Delegation training should start with what the delegate is authorised to do. Calendar access, mailbox access and permission to send are different needs and must be configured appropriately.
An illustrative practice exercise
In a fictional exercise, an assistant proposes a meeting on behalf of a manager. One attendee is unavailable and the manager has marked a competing appointment private.
- Confirm the delegate’s approved responsibilities.
- Practise creating and changing a sample meeting.
- Check what the organiser and attendees can see.
Check the result
Verify who appears as the organiser or sender and how updates reach attendees. Never change permissions simply to make the exercise work without the account owner’s approval.
Confirm the right training scope
Tell us the Outlook client and the delegation task. Your IT team should confirm access before training; the current intermediate public course specifically identifies Classic Outlook.
Related options: Outlook Training Courses: Compare Your Level; Corporate training; Excel skills assessment.
Compare the published course pathways
These public outlines are starting points for the skills discussed above. A role-specific example or requested workshop topic is not automatically included in every public session. Check the outline and confirm any must-have requirement before booking.
Introduction to Outlook
Learn Outlook as a connected set of email, calendar, contact and task tools. Build confidence with everyday messages, attachments, appointments and follow-up work before progressing to automation or strategic management.
Listed duration: 4 hours
- Navigate Outlook information types
- Create and organise email messages
- Manage folders and attachments
Outlook Intermediate
Build a more organised Outlook workflow using rules, Quick Steps, QuickParts, calendars and tasks. The published syllabus explicitly uses Outlook Classic and includes a comparison with New Outlook.
Listed duration: 4 hours
- Compare Classic and New Outlook
- Quick Steps and QuickParts
- Rules, signatures and out-of-office notices
Outlook Strategic Management
Organise priorities and follow-up work in Outlook with dashboards, tasks and custom views. The course focuses on a repeatable management routine for people coordinating several projects and a busy inbox.
Listed duration: 4 hours
- Build a view of appointments, tasks and follow-ups
- Create a one-week look-ahead
- Manage and prioritise tasks
Discuss your training needs
Send the work task, learner count and software version. Power Concepts can confirm whether a public course or a scoped workshop is suitable, along with availability and a written quote.
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Sources and booking details
- Introduction to Outlook — published course outline
- Outlook Intermediate — published course outline
- Outlook Strategic Management — published course outline
- Compare new and Classic Outlook features
Practice scenarios on this page are illustrative. Fees, dates, delivery arrangements, feature availability and custom scope must be confirmed for your booking.